Delivery Policy
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to other Countries. UAE Delivery Fees will be a
Flat Rate of AED 9 for purchase below AED 300 and Its free for orders Above AED 300. Delivery Fees outside UAE will be mentioned on the checkout page depending on the weight ,size , delivery location. Avoid any delivery delay by providing your full address along with your contact details.
Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Return Policy
Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original manufacture packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Scenarios :
1. The product is defective.
2. The product was damaged during transit.
3. The product was tampered with prior to reaching the customer.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Return Policy on Silicone Molds :
We take extreme care in choosing our suppliers and ensuring that the quality of our products are free from defects. However, by nature of mass manufacturing of silicon molds, minor imperfections on the surface of the molds should be expected which will translate into minors marks or lines on the finished product. These are not considered as defects and are not eligible for a return.
Our Silicone Molds are compatible with most brands of Epoxy Resin. There are brands of Epoxy Resin which adhere to the surface of Silicone Molds depending on the constituents of the Resin and the Silicone Mold including those sold by Resin Art Hub. Epoxy Resins sold by other manufacturers may also cause the Silicone mold to tear , change color or shape. This should not be considered a defect of our Molds and are not eligible for a replacement or a refund.
We cannot Guarantee compatibility of our Silicon Molds with any Epoxy Resin Manufacturer except Epoke Art Resin which has been tested for Endurance and Compatibility with our Silicone Molds.
In the Event the Silicone Mold has been damaged while working with Resin, we would require the Mold in question and a sample of the resin used to be shipped to us for our technical team to evaluate compatibility prior to offering a replacement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often a processing lead time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@resinarthub.ae.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@resinarthub.ae and send your item to:
Eminence Middle East FZE,
Office 407, 4th Floor,
Dubai Cooperative Building, Dubai,
United Arab Emirates
To return your product, you should mail your product to:
Eminence Middle East FZE,
Office 407, 4th Floor,
Dubai Cooperative Building,Dubai,
United Arab Emirates
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.